LINKING KNOWLEDGE MANAGEMENT MATURITY AND INNOVATION IN LEADING COMPANIES IN RESEARCH AND DEVELOPMENT

José Enrique Arias Pérez; Juan Fernando Tavera Mesías

José Enrique Arias Pérez Universidad de Valencia Universidad de Antioquia
Juan Fernando Tavera Mesías Universidad de Valencia Universidad de Antioquia

Resumen

The relation between knowledge management (KM) and innovative performance has always been mentioned in scientific literature; however, it has become a black box because there are few studies showing detailed characterization. The aim of this paper is to explore the existing relation between knowledge management maturity (KMM) and product and marketing innovation in leading R&D companies. A survey was applied to R&D staff and then, Chi Square test was used to establish associations among variables. As a result, the collection of knowledge is the variable that has the most significant impact on both types of innovation. It is also important to mention that Meaning Management is related to product innovation, as KM technologies to marketing innovation. In conclusion, it is evident the importance of KM variables related to cultural aspects on product innovation, while those related to technological aspects have more impact on marketing innovation

Biografía del autor/a

José Enrique Arias Pérez, Universidad de Valencia Universidad de Antioquia

Doctorando en Dirección de Empresas, Universidad de Valencia; magíster en Gestión de Ciencia, Tecnología e Innovación, Universidad de Antioquia. Profesor, Departamento de Ciencias Administrativas, Universidad de Antioquia. Correo electrónico jenrique.arias@udea.edu.co

Juan Fernando Tavera Mesías, Universidad de Valencia Universidad de Antioquia

Doctorando en Marketing, Universidad de Valencia; magíster en Administración, EAFIT. Profesor, Departamento de Ciencias Administrativas, Universidad de Antioquia. Correo electrónico jufetame@gmail.com

Citas

ADAMS, G. and LAMONT, B. (2003). Knowledge Management Systems and Developing Sustainable Competitive Advantage. Journal of Knowledge Management, 7(2), 142- 154.

ALAVI, M. and LEIDNER, D. (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107-136.

ALLAMEH, S. and ABBAS, S. (2010). The Relationship Between Knowledge

Management Practices And Innovation Level In Organizations: Case Study Of Sub-Companies Of Selected Corporations In The City Of Esfahan. Journal of Business Case Studies (JBCS), 6(1), 89-98.

ALEGRE, J; Lapiedra, R. and Chiva, R. (2005). Propuesta y validación de una escala de medida del desempeño innovador de la empresa. In Proc. Congreso Nacional de ACEDE, pp. 25-28, La Laguna, España.

ARCEO, G. (2009) El impacto de la gestión del conocimiento y las tecnologías de información en la innovación: un estudio en las PYMEs del sector agroalimentario de Cataluña. Tesis Doctoral no publicada. Barcelona, España: Universidad Politécnica de Catalunya, Departamento de Organización de Empresas.

ARIAS, J. and ARISTIZÁBAL C. (2011). El dato, la información, el conocimiento y su productividad en empresas del sector público de Medellín. Semestre Económico, 14(28), 95-110.

Arias, J. and DURANGO, C. (2009). Construcción de una herramienta para la identificación de conocimientos clave del proceso de I+D+i en la Universidad Pontificia Bolivariana. Revista Ciencias Estratégicas, 17(21), 75-88.

BECERRA, R. and NARANJO V. (2008). Technological innovation in the context of regional clusters. Cuadernos de Administración, 21(37), 133-159.

BUENO, E. (1998). El capital intangible como clave estratégica en la competencia actual. Boletín de Estudios Económicos, 164(53): 207-229

CARDINAL, B; ALESSANDRI, M. and TURNER, F. (2001). Knowledge codifiability,resources and science-based innovation. Journal of Knowledge Management, 5(2), 195-204.

CAVUSGIL, S; CALANTONE, R. y ZHAO, Y. (2003). Tacit knowledge transfer and firm innovation capability. Journal of Business & Industrial Marketing, 18(1), 6-21.

CHEN, C. and HUANG, J. (2007). How organizational climate and structure affect knowledge management—The social interaction perspective. International Journal of Information Management, 27(2), 104-118.

CHEN, J; ZHAOHUI, Z. and XIE, Y. (2004). Measuring intellectual capital. Journal of Intellectual Capital, 5(1), 195-212.

DARROCH, J. and McNAUGHTON, R. (2002). Examining the Link between Knowledge Management Practice and Types of Innovation. Journal of Intellectual Capital, 3(3), 210-222.

.

DAVENPORT, T. and PRUSAK, L. (1998). Working Knowledge: How organizations manage what they know. Boston: Harvard Business School Press.

DESOUZA, K (2006). Knowledge Management Maturity Model: Theoretical development and preliminary empirical testing. Chicago: University of Illinois.

DETIENNE, K; DYER, G; HOOPES, C. and HARRIS, S. (2004). Toward a model of effective knowledge management and directions for future research: Culture, leadership, and CKOs. Journal of Leadership & Organizational Studies, 10(4), 26-43.

DÍAZ, N; AGUIAR, I. and De SAÁ, P. (2008). The Effect of Technological Knowledge Assets on Performance: The Innovation Choice in Spanish Firms. Research Policy, 37(9), 1515-1529.

DONATE, M. and GUADAMILLAS, F. (2008). Gestión del conocimiento organizativo, organización, innovación tecnológica y resultados. Una investigación empírica. Investigaciones Europeas de Dirección y Economía de Empresa, 14(2), 139-167.

DRUCKER, P. (1993). Post-capitalist Society. New York: HarperCollins.

DU PLESSIS, M. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11(4), 20-29.

DURANGO, C. and ARIAS, J. (2011). Madurez de gestión del conocimiento en empresas antioqueñas líderes en innovación. In Proc. Congreso Internacional de Investigación en Ciencias Administrativas, pp. 29-48, Boca del Río, México.

ESSMANN, H. and DU PREEZ, N. (2009). An Innovation Capability Maturity Model: Development and initial application. World Academy of Science, Engineering and Technology, 53(1), 435-446.

EWING, M. and WEST, D. (2000). Advertising knowledge management: strategies and implications, International Journal of Advertising, 19(2), 225-243.

FRID, R. (2003). A common KM framework for the Government of Canada: Frid framework for enterprise knowledge management. Ontario: Canadian Institute of Knowledge Management.

GALLAGHER, S. y HAZLETT, S. (1999). Using the Knowledge Management Maturity Model (KM3) as an Evaluation Tool. In Proc. Conference on Knowledge Management Concepts and Controversies, pp. 10-11, Conventry, United Kingdom.

GLOET, M. and TERZIOVSKI, M. (2004). Exploring the relationship between knowledge management practices and innovation performance. Journal of Manufacturing Technology Management, 15(5), 402-409.

GOLD, A; MALHOTRA, A. and SEGARS, A. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214

GORBANEFF, Y; AARON, I. and CHAVEZ, C. (2006). Structural restrictions on innovation in Colombian biotechnology. Cuadernos de Administración, 19(31), 103-143.

GOTTSCHALK, P. (2006). Maturity model for IT outsourcing relationships. Industrial Management & Data Systems, 106(2), 200-212.

HERKEMA, S. (2003). A complex adaptive perspective on learning within innovation Projects. The Learning Organization, 10(6), 340-346.

HERNÁNDEZ, R; FERNÁNDEZ, C. and BAPTISTA L. (2006). Metodología de la investigación. México: Mcgraw Hill.

HERRERA, H. (2008). Innovación e incumbent failure: Una ilustración usando la industria de las telecomunicaciones en Colombia. Cuadernos de Administración, 21(37), 161-183.

HOLSAPPLE, C. and JOSHI, K. (2002). Knowledge Management: A Threefold Framework. Information Society, 18(1), 47-64.

JU, L; LI, Y. and LEE, S. (2006). A Contingency Model for Knowledge Management Capability and Innovation. Industrial Management and Data System, 106(6), 855-877.

JUNG, P; LIN, B. and LIN, C. (2009). The construction and application of knowledge navigator model (KNM(TM)): An evaluation of knowledge management maturity. Expert Systems with Applications, 36(2), 4087-4100.

KLIMKO, G. (2001). Knowledge Management and Maturity Models: Building Common Understanding. In Proc. the 2nd European Conference on Knowledge Management, pp. 269-278.

LEE H. and CHOI, B. (2003). Knowledge Management Enablers, Processes and Organizational Performance. Journal of MIS, 20(1), 179-228.

LOTTI OLIVA, F. (2014). Knowledge management barriers, practices and maturity model. Journal of Knowledge Management, 18(6), 1053-1074.

MALAVER, F. and VARGAS M. (2004). Encuestas, datos y descubrimiento de conocimiento sobre la innovación en Colombia. Bogotá: Fundación Cultural Javeriana de Artes Grá- ficas, Javergraf..

MORALES, C., CAMPOS, A., LIGNAN, L., GONZÁLEZ, I., GONZÁLEZ, C., and MEDINA, A. (1999). Actitudes de los docentes hacia la Computadora y los Medios para el Aprendizaje. Retrieved May 10, 2010, from http://investigacion.ilce.edu. mx/dice/proyectos/actitudes/1999/p2-1.htm

MOTELEB A. and WOODMAN M. (2007). Notions of Knowledge Management Systems: a Gap Analysis. The Electronic Journal of Knowledge Management. 5(1), 55-62.

NONAKA, I. and KONNO, N. (1998). The concept of “Ba”: building a foundation for knowledge creation. California Management Review, 40(3), 40-54.

NONAKA, I. and TAKEUCHI, H. (1995). The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.

NONAKA, I; TOYAMA, R. and KONNO, N. (2001). SECI, Ba, and leadership: a unified model of dynamic knowledge creation. In Managing industrial knowledge, Nonaka, I. and Teece, D. (Eds), pp. 13-43, London, Thousand Oaks: Sage.

OCDE (2005). Manual de Oslo: Guía para la recogida e interpretación de datos sobre innovación. Oslo: OCDE.

PEE, L. and KANKANHALLI, A. (2009). A Model of Organizational Knowledge Management Maturity based on People, Process, and Technology. Journal of Information and Knowledge Management, 8(2), 1-21.

PÉREZ, D. and DRESSLER, M. (2007). Tecnologías de la información para la gestión del conocimiento. Intangible Capital, 15(3), 31-39.

PYKA, A. (2002). Innovation networks in economics: from the incentive-based to the knowledge-based approaches. European Journal of Innovation Management, 5(3), 152- 163.

QUINN, J; ANDERSON, P. and FINKELSTEIN, S. (1996). Leveraging intellect. Academy of Management Executives, 10(3), 7-27.

RASTOGI, P. (2000). Knowledge Management and Intellectual Capital - The NewVirtuous Reality of Competitiveness. Human Systems Management, 19(1), 15-39.

ROBLEDO, J. and CEBALLOS, Y. (2008). Study of an innovation process using system dynamics. Cuadernos de Administración, 21(35), 127-159.

SAFÓN, V. (2000). La flexibilidad de la empresa. Teoría, cuantificación y práctica. Valencia: Editorial Promolibro.

SALMADOR, M. (2006). Raíces epistemológicas del conocimiento organizativo, estudio de sus dimensiones. Economía Industrial, 1(357), 27-57

SÁNCHEZ, M. (2005). Uso metodológico de las tablas de contingencia en las ciencias políticas. Espacios Públicos, 8(16), 60-84.

SCARBROUGH, H. (2003). Knowledge Management, HRM and the Innovation Process. International Journal of Manpower, 25(5): 501-516.

SCHULTZE, U. (1998). Investigating the Contradictions in Knowledge Management. In Proc. IFIP WG8.2 & WG8.6 Joint Working Conference on Information Systems: Current Issues and Future Changes, pp 18-22, Helsinki, Finlandia.

SHANI, B; SENA, A. and OLIN, T. (2003). Knowledge management and new product development: A study of two companies. European Journal of Innovation management, 6(3), 137-149.

SINHA, R. R., and DATE, H. A. (2014). Maturity of Knowledge Management and Knowledge Enabled Business Process. International Journal of Research in Business and Technology, 4(1), 367-373.

TIWANA, A. (2002). The Knowledge Management Toolkit: Orchestrating IT, Strategy and Knowledge Platform. Upper Saddle River: Prentice Hall.

TORRES, L; CASTELLANOS, O. and FÚQUENE, A. (2007). Evaluación de la Innovación Tecnológica de las Mi pymes Colombianas. Parte 2: Problemática y retos de la innovación. Ingeniería e Investigación, 27(1), 158-167.

URGAL, B; QUINTÁS, M. and ARÉVALO T. (2011). Conocimiento tecnológico, capacidad de innovación y desempeño innovador: el rol moderador del ambiente interno de la empresa. Cuadernos de Economía y Dirección de la Empresa, 14(1), 53-66.

VARGAS, F. and CASTELLANOS, O. (2005). Vigilancia como herramienta de innovación y desarrollo tecnológico: Caso de aplicación, sector de empaques plásticos flexibles. Revista Ingeniería e Investigación, 25(2), 32-41.

VON KROGH, G; ICHIJO, K. and NONAKA, I. (2000). Enabling knowledge creation: how to unlock the mistery of tacit knowledge and release the power of innovation. New York: Oxford University Press.

WANG, C, and AHMED, P. (2003). Structure and structural simensions for knowledgebased organizations. Measuring Business Excellence, 7(1), 51-60.

ZACK, M. (1999). Developing a Knowledge Strategy. California Management Review, 41(3), 125-145.

ZHAO, J. (2010). School knowledge management framework and strategies: The new perspective on teacher professional development. Computers in Human Behavior, 26(2), 168-175.